The online PB Portal at participate.boston.gov was built by Poe Public and the voting platform by Decision 21, now Blueberry POP; both run in seven languages (Cape Verdean Creole, Chinese, English, Haitian Creole, Portuguese, Spanish and Vietnamese) and voting needs a one-time SMS code or a PIN. Idea Collection Workshops, in person and virtual, are hosted by contracted Community Partners using an OPB toolkit and card game. Proposal Development Forums (Visioning Forums in the pilot) bring residents together with City staff, with food, interpretation and childcare. Paper ballots and PB Corners sit at City Hall, library branches and BCYF community centres, and since FY26 Community Partners carry paper ballots too. The multilingual PB Phone Line is 617-635-3059, with referral through 311. Boston Public Schools ran voting in 6th to 12th grade social studies classes, with about 1,100 PINs shared with teachers in the pilot. ASG's media campaign uses earned media, ethnic and neighbourhood press, radio, bus and subway ads and geo-targeted Meta and Spotify ads in five to six languages; City channels include the Mayor's video and social media, Office of Neighborhood Services newsletters, Mayor's Coffee Hours and the OPB newsletter (about 500 subscribers in late 2025). Draft proposals are open to online public comment for two weeks in November (27 online comments plus 18 at a Better Budget Alliance session in the pilot, 7 in FY26). In FY26 partners also tabled, canvassed door to door and phone banked; in May 2026 OPB decided partners should run only workshops from FY27, since tabling, door knocking and calls had proved less effective at producing ideas. External Oversight Board meetings run on Zoom with public comment, and winners are celebrated in person at City Hall. A Decidim-style single platform was considered and rejected in 2025 on interface, timeline and budget grounds. Online dominates by volume: in the pilot 4,449 of 4,462 votes were online and 13 on paper at City Hall, 98% of ballots were in English and about 350 PIN codes were issued; in FY26 4,480 of 4,919 voted online and 439 on paper (132 at four BCYF centres, 45 through City Hall boxes and Immigrants Lead Boston, 262 through five Community Partners). The high-touch channels are the ones that reach priority groups: 46% of FY26 ideas and about 50% of FY27 ideas came through Community Partner events, and paper ballots reached Chinatown and Mattapan, Haitian, Chinese and Brazilian residents, lower-income households, youth and older adults. Idea submitters hear about the process mostly from community organisations (75% in FY26, 51% in FY27); voters hear mostly by word of mouth (34%) and City channels (26%).